This is where your brand meets your customer. Give representatives and their customers the great experience they hope for with our Poly EncorePro 500 Series headsets. Renowned for their superior audio quality and exceptional durability, this family combines premium design with great comfort to deliver our best-selling contact center headset. And with the EncorePro 510 and 520, you’ve got options on wearing style and sound.

Incredible call clarity

Visual and tactile cues make sure you know when your flexible, noise-canceling microphone boom is well positioned for great voice pickup. And you get better sound quality and clearer conversations through our voice-optimised frequency response that focuses in on the sound of voices.

Durable and reliable

These headsets feature durable design for all-day use in the contact centre, with less breakages and downtime to save the organisation time and money.

Comfort & Control

Ensure your employees are comfortable and ready to represent your brand at their best. Premium design and light weight combine to deliver our best-selling contact centre headset.

Complete flexibility

The EncorePro 540 allows the headset to be worn over the head, over the ear or behind the neck.


AVAYA, Cisco, Gensys, Mitel, NICE inContact, 8×8, RingCentral, Five9, AWS and Unify.


89433-01 – 510 Over the head, monaural, noise cancelling
89435-02 – 510V Over the head, monaural, voice tube
89434-02 – 520 Over the head, binaural, noise cancelling
89436-02 – 520V Over the head, binaural, voice tube
201500-02 – 530 Over the ear
88828-02 – 540 Over the ear, over the head, behind the neck

  • Comfort & Convenience:

    Adjustable fit enhances all-day wearing comfort, ensuring that representatives stay fresh and engaged.

    Super-lightweight, robust design and soft audio-optimised ear cushions provide all-day comfort.

    The Quick Disconnect feature provides walkaway convenience and compatibility with all Poly USB and desk phone audio processors and direct connect cables.

  • Superior Audio:

    Flexible noise-cancelling boom allows optimal positioning for voice clarity.

    Visual and tactile positioning guides enable precise and quick microphone positioning (EncorePro 510/520).

    Wideband audio delivers richer, clearer conversations and reduces listening fatigue, while SoundGuard technology protects users’ hearing and helps to comply with safety legislation and voluntary industry standards.

  • Long-term reliability:

    Designed for the rigors of call-intensive environments, minimising operational disruptions and costly downtime.

    Laser-welded construction and metal joints are engineered to provide reliability where it matters.

  • Connects to:

    PC or desk phone with Poly audio processors or cables.

  • Ideal for:

    Telephone-intensive users, including formal customer care centres, help desks, telesales, and customer service organisations

  • Audio:

    SoundGuard technology: acoustic limiting for protection against sounds above 118 dBA.
    Wideband audio (up to 6,800 Hz), noise-cancelling microphone.

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