Even the smallest business can substantially improve its delivery of customer service with a business telephone system. A phone system will allow several users to answer calls, automatically routing them to the correct person or to voicemail if the person is unavailable. Telephone systems include a host of call management features so you can divide calls up between teams, send them off to mobiles or even divert them to a professional answering service outside of regular hours. There are several choices when it comes to picking a phone system – you can opt for a traditional PBX where calls are routed through a box that sits in your office, or choose a hosted IP system where you connect (and make calls) via the web. Both have their pros and cons but with the advancement in internet speed and reliability, most modern businesses will now choose an IP system. There are also hybrid options where calls will go through the internet but fall back to a physical system should the connection fail. These can be a good option where internet connections are less reliable, continuation of business is a major concern and there is no alternative location where calls can be routed in the event of downtime. The key feature of an IP telephone system is that calls are made over the internet. This gives businesses huge savings in call and line costs. If the business opts for a hosted IP solution, substantial savings can also be made on infrastructure. The business will only need to purchase their handsets and a subscription to a suitable hosted telephony provider – with everything set up via the web. This type of system has huge advantages – it requires less physical maintenance, it is easily expandable (with costs based on what you actually use) and unlike the PBX, hosted systems technology will not become redundant in a few short years as it is constantly upgraded.

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