Our Terms & Conditions

This document (together with our Privacy Policy, Cookies Policy, Terms of Website Use and Website Acceptable Use Policy) tells you information about us and the legal terms and conditions (“Terms”) on which we sell any of the products (“Products”) listed on our website (“our site”) to you. 

These Terms will apply to any contract between us for the sale of Products to you (“Contract”). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.  Please note that before placing an order, you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 10. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. 

These Terms, and any Contract between us, are only in the English language.

When we refer, in these Terms, to "in writing", this will include e-mail.

1.    Information about us

1.1    We operate the website http://www.go2telecom.co.uk.

1.2    We are go2 telecom Limited, a company registered in England and Wales under company number 04811905. Our registered office is at 1 Cedar Court, Taylor Business Park, Warrington WA3 6BT, which is also our main trading address. Our VAT number is [insert VAT number]

2.    Contacting us

2.1    If you are a consumer

(a)    To cancel a Contract in accordance with your legal right to do so as set out in clause 11, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. A link to the website cancellation form will be included in our Dispatch Confirmation. If you use this method we will e-mail you to confirm we have received your cancellation.

(b)    You can also e-mail us at sales@go2telecom.co.uk or contact our Customer Services team by telephone on 01925 768250 or by post to 1 Cedar Court, Taylor Business Park, Warrington WA3 6BT. If you are emailing us or writing to us, please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

(c)    If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team on 01925 768250 or by e-mailing us at sales@go2telecom.co.uk.

2.2    If you are a business customer

You can contact us by telephoning our customer service team on 01925 768250 or by e-mailing us at sales@go2telecom.co.uk. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 20.2.

3.    Contacting you

If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

4.    Our products

4.1    The images of the Products on our site are for illustrative purposes only. Although we have made every reasonable effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colours of the Products. Your Products may vary slightly from those images.

4.2    Although we have made every reasonable effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance.

4.3    The packaging of the Products may vary from that shown on images on our site.

5.    Use of our site

Your use of our site is governed by our Terms of Website Use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.

6.    How we use your personal information

We only use your personal information in accordance with our Privacy Policy [Link would be useful]. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

7.    Age

This clause 7 only applies if you are a consumer

7.1    If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.

7.2    If you are underage, please do not attempt to order Products through our site.

8.    Entire agreement and non-reliance

This clause 8 only applies if you are a business customer

8.1    If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

8.2    These Terms (together with our Privacy Policy, Cookies Policy, Terms of Website Use and Website Acceptable Use Policy constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

8.3    You acknowledge that in entering into this Contract, you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or our Privacy Policy, Cookies Policy, Terms of Website Use and Website Acceptable Use Policy.

8.4    You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

9.    How the Contract is formed between you and us

9.1    Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

9.2    After you place an order, you will receive an e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in clause 9.3.

9.3    We will confirm our acceptance to you of your order by sending you an e-mail to confirm that the Products have been dispatched (“Dispatch Confirmation”).  The Contract between us will only be formed when we send you the Dispatch Confirmation. 

9.4    If we are unable to supply you with a Product, for example because that Product is not in stock or it is no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 14.5, we will inform you of this by e-mail and we will not process your order. In these circumstances, if you have already paid for the Products, we will as soon as possible refund you the full amount (and any delivery costs) paid by you to us.

10.    Our right to vary these Terms

10.1    We amend these Terms from time to time. If applicable, we will post details on our site of when these Terms were last updated and which Terms were changed.

10.2    Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

10.3    We may from time to time revise these Terms as they apply to your order to reflect the following circumstances:

(a)    changes in relevant laws and regulatory requirements;

(b)    foreign exchange fluctuations;

(c)    changes in taxes and duties and

(d)    increases in our costs.

10.4    If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you do not accept the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel the Contract, you will have to return (at our cost) any relevant Products you have already received and, if you have already paid for those Products, we will as soon as possible refund you the full amount (and any delivery costs) paid by you to us.

11.    Right of return and refund

This clause 11 only applies if you are a consumer

11.1    If you are a consumer, you have a legal right to cancel a Contract during the period set out below in clause 11.4.

11.2    This means that during the relevant period, if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

11.3    However, this cancellation right does not apply in the case of any Products which after their delivery become mixed inseparably with other items.

11.4    Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

11.5    To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. A link to the website cancellation form will be included in our Dispatch Confirmation. If you use this method, we will e-mail you to confirm we have received your cancellation. Alternatively you may use a copy of the form which is attached as a schedule at the back of these Terms. You can also e-mail us at sales@go2telecom.co.uk or contact our Customer Services team by telephone on 01925 768250 or by post to 1 Cedar Court, Taylor Business Park, Warrington WA3 6BT. If you are e-mailing us or writing to us, please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

11.6    If you cancel your Contract we will do the following:

(a)    Refund you the price you paid for the Products. However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop i.e. in a way which is beyond what is necessary to establish their nature, characteristics and functioning. In essence, we can make such a deduction where the item has not just been checked but also used. If we refund you the price paid before we are able to inspect the Products and later discover that you have handled them in a way which would have entitled us to reduce your refund, you must pay us the appropriate amount. We will also deduct the charges we will have incurred as a result of your having made your payment by credit card.

(b)    Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(c)    Make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

(i)    If you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.  For information about how to return a Product to us, see clause 11.9.

(ii)    If you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

11.7    If you have returned the Products to us under this clause 11 because they are faulty or mis-described, we will refund the amount already paid by you to us in respect of the price of the Products (and in respect of any applicable delivery charges), and any reasonable costs you incur in returning the item to us.

11.8    We will refund you on the credit card or debit card used by you to pay. 

11.9    If a Product has been delivered to you before you decide to cancel your Contract then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract and unless the Product is faulty or not as described (in this case, see clause 11.7), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of such collection. 

11.10    If you are a consumer, we are under a legal duty to supply Products which conform with this Contract. If you are a consumer, you have legal rights in relation to Products if they are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 11 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

12.    Delivery

12.1    We will contact you with an estimated delivery date which will be within 1-2 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally, our delivery to you may be affected by an Event Outside Our Control. Clause 19 contains details of our responsibilities when this happens.

12.2    If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.

12.3    Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.

12.4    You own the Products once we have received payment in full of the price for them (and of all applicable delivery charges).

12.5    This clause 12.5 only applies if you are a consumer

If we miss the delivery deadline for any Products then you may cancel your Order straight away if any of the following apply:

(a)    we have refused to deliver the Products;

(b)    delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

(c)    you told us before we accepted your order that delivery within the delivery deadline was essential.

12.6    If you do not wish to cancel your order straight away, or you do not have the right to do so under clause 12.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

12.7    If you do choose to cancel your Order under clause 12.5 or 12.6 because we miss the delivery deadline, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us, and we will pay the costs of this. After you cancel your Order, we will refund any sums you have paid to us for the cancelled Products (and for their delivery).

13.    International delivery

13.1    We deliver to the countries listed on our Delivery Charges page (“International Delivery Destinations”) which also contains details of our delivery charges for carriage.  For all countries not listed, a quote for carriage will be provided on request. Any such request should be sent by email to sales@go2telecom.co.uk.

13.2    If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.  Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

13.3    You must comply with all applicable laws and regulations of the country for which the Products are destined.  We will not be liable or responsible if you break any such law.

14.    Price of Products and delivery charges

14.1    The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 14.5 for details of what happens if we discover an error in the price of Product(s) you ordered.

14.2    Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

14.3    The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in the rate of VAT takes effect.

14.4    The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page.

14.5    Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Product and refund you any sums you have paid.

15.    How to pay

15.1    You can only pay for Products using a debit card or credit card through our website which contains a link to our provider of credit and debit card services which is a secure site. We will not have access to the information you provide on this site to make payment.

15.2    We accept the following cards: Visa, Visa Electron, Visa Debit, Mastercard, Maestro.

15.3    Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.    

16.    Manufacturer guarantees

16.1    Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.

16.2    If you are a consumer, a manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

17.    Our liability if you are a business customer

This clause 17 only applies if you are a business customer

17.1    We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.

17.2    Nothing in these Terms limits or excludes our liability for:

(a)    death or personal injury caused by our negligence;

(b)    fraud or fraudulent misrepresentation;

(c)    breach of the terms implied by section 12 of the Sale of Goods Act 1979 (that you will have title and quiet possession of the Product); or

(d)    defective products under the Consumer Protection Act 1987.

17.3    Subject to clause 17.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a)    any loss of profits, sales, business, or revenue;

(b)    loss or corruption of data, information or software;

(c)    loss of business opportunity;

(d)    loss of anticipated savings;

(e)    loss of goodwill; or

(f)    any indirect or consequential loss.

17.4    Subject to clause 17.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

17.5    Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for the purpose(s) which you intend for them. 

18.    Our liability if you are a consumer

This clause 18 only applies if you are a consumer

18.1    If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is unforeseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

18.2    We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

18.3    We do not in any way exclude or limit our liability for:

(a)    death or personal injury caused by our negligence;

(b)    fraud or fraudulent misrepresentation;

(c)    any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (that you will have title and quiet possession of the Products);

(d)    any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (that Products should comply with their description, be of satisfactory quality, be suitable for the purpose(s) which you intend for them and be consistent with samples); and

(e)    defective products under the Consumer Protection Act 1987.

19.    Events outside our control

19.1    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract if this is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 19.2.

19.2    An “Event Outside Our Control“ means any act or event beyond our reasonable control, including (but not exclusively) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

19.3    If an Event Outside Our Control takes place and it affects the performance of our obligations under a Contract:

(a)    we will contact you as soon as reasonably possible to notify you; and

(b)    our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

19.4    You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel a Contract in these circumstances, please contact us. If you opt to cancel under this clause 19.4, you will have to return (at our cost) any relevant Products you have already received and we will refund the price (and any delivery charges) to the extent that you have already paid them to us.

20.    Communications between us

20.1    If you are a consumer you may contact us as described in clause 2.1.

20.2    If you are a business:

(a)    Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract, shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.

(b)    A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission. A “Business Day“ is any day which is not a Saturday, a Sunday, New Year’s Day, Good Friday, Christmas Day, Boxing Day, a public holiday in the United Kingdom or a day falling between Christmas Day in one year and New Year’s Day in the immediately following year.

(c)    In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

20.3    The provisions of this clause 20 shall not apply to the service of any proceedings (or other documents) in any legal action.

21.    Other important terms

21.1    We may transfer to another organisation our rights and obligations under a Contract, but this will not affect your rights or our obligations under these Terms.

21.2    You may only transfer to another person your rights or your obligations under these Terms if we agree in writing.

21.3    This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

21.4    Each of the paragraphs of these Terms operates separately. If any court or other relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

21.5    If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and nor will it mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

21.6    If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site, and any dispute or claim arising out of or in connection with it, will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

21.7    If you are a business customer, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

21.8    If you are a business customer, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

Model cancellation form

(Complete and return this form only if you wish to withdraw from the contract)

To:

go2 telecom Limited,
1 Cedar Court,
Taylor Business Park,
Warrington, WA3 6BT
sales@go2telecom.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

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