Specific Offer - Terms & Conditions

(These terms are in addition to our standard go2 Terms & Conditions, available at terms-conditions)

1. Eligibility & Verification

1.1 Customer type

a. Only NHS bodies (including NHS Trusts, ICBs, NHS Foundation Trusts) or duly accredited emergency services (fire, police, ambulance) may participate.

b. When requesting the use of the offer, customers must provide a valid organisation accreditation or certificate as proof.

1.2 Single Use Only

a. One free refresh service per NHS Trust or emergency service per rolling 12-month period.

b. Offer non-transferable, not to be used in conjunction with any other offers or promotions.

2. Scope of Refresh Service

2.1 What is included (free of charge for up to 10 units)

a. Prearranged Collection from Customer site (mainland UK).

b. Thorough test, hygiene cleaning, firmware/software update where required.

c. Inspection of all moving parts and replacement of standard consumables (ear-seals, foam pads, batteries)

e. Return delivery to Customer site (mainland UK)

f. Rejection right: go2 reserves the right to reject any unit that, in its sole discretion, could be damaged beyond economical repair.

2.2 Out-of-scope work

a. Replacement of major hardware components beyond standard consumables (quoted/invoiced separately) customer confirmation will be required.

b. Refurbishment of third-party or modified units (quoted/invoiced separately) customer confirmation will be required.

2.3 Max units

a. Up to 10 headsets per offer. Additional units charged at standard refresh rates. (quoted/invoiced separately) customer confirmation will be required.

3. Logistics & Timing

3.1 Collection & Delivery Windows

a. go2 will schedule pick-up within 30 days of order confirmation. Customers must prepare and package all items securely ready for collection.

ii. go2 will not be responsible for damage due to poor packaging or any damage in transit.

b. go2 aims to return refreshed units within 15 working days of successful collection.

3.2 Failed collections

a. A failed pick-up (no-show or improperly packaged) incurs a £25 re-attempt fee.

b. After two failed attempts, go2 may void the free offer; Customer may either pay standard refresh fees or have units returned at their cost.

3.3 Out-of-area surcharge

a. Collections/deliveries outside mainland UK (e.g. Northern Isles, ROI) will incur a pass-through courier surcharge, (quote/ invoiced to Customer.

4. Additional Safeguards

4.1 Insurance waiver

a. Customer is responsible for loss or damage in transit. go2 holds no liability for units lost or damaged between pick-up and delivery.

5. Liability & Warranty

5.1 Limitation of liability

a. go2’s total liability for any claim under this Offer shall not exceed the total cost of standard refresh (if any) paid by Customer for services under this Offer.

5.2 Warranty

a. Refreshed units carry a 60-day warranty covering replaced consumables and software updates only. Physical damage, misuse, or non-standard repairs are excluded. This warranty is void if the headset serial tag is removed or damaged.

6. Data Protection & Confidentiality

6.1 Data on devices

a. Customer must remove all personal or sensitive data prior to collection, go2 accepts no responsibility for data loss or breach.

6.2 Confidential information

a. Each party should treat the other’s Confidential Information as per the standard go2 T&Cs.

7. General

7.1 Force majeure

a. Neither party is liable for delays caused by events outside its control (e.g. transport strikes, extreme weather).

7.2 Governing law & jurisdiction

a. These Specific Offer Terms are governed by English law. The English courts have exclusive jurisdiction.

b. By placing an order under this Offer, the Customer confirms acceptance of these Offer-Specific Terms & Conditions alongside go2’s standard Terms & Conditions.